If selecting a custom time period, make sure to set the start time and day as well as the end time and day on the custom date and time dialog box. When complete, click Save to confirm your changes. See Reporting and Analytics - Company Summary for details. NOTE: The option to archive messages is only available to the Super User. 0000007510 00000 n Step 4: Please select a recording rule start date and end date and the days of the week to record. Delete This allows you to delete the receptionist permanently. Make sure to click Apply before closing that window. Monitor, answer and place calls from other extensions from your desk phone. After filling out the Country, Location Type and State, make sure you assign this location the device from the drop-down menu. 0000003644 00000 n 0000002786 00000 n 0000090785 00000 n Click the Add New button. From the Tier 1 drop-down menu, add the extensions you wish to include in that tier. If you have a credit card on your file, hover over it and click the Pencil icon to edit the info. View all devices on the account with options to: Hover over an existing Line Appearance and click the, Hover over an existing Conference Bridge and click the. Keep working, anywhere. You can play the recording when complete. <<6C76B211A4F69E478E18F27B373D243B>]/Prev 163133>> The Company Contact page houses your companys address and contact information. Block inbound or outbound calls, as well as exempt select numbers from being blocked by other users. View account details and manage account-wide settings. 0000003012 00000 n The first time youvisitCompany Recordings, a welcome message appears to help guide you inAdding Rules. You will notice that when you hover over a Call Group, you are provided with additional action items. FAQs. Then, select a different virtual receptionist to use or the extension to ring to catch a live person. For a generated report, you can either set a custom time period or select either today, yesterday, last week, this month or last month. Guides you through setting up and managing your account. Dialpad - Best for Transcribing. Listed on 2023-01-07. 0000090335 00000 n Review Total Calls, Average Talk Time, Missed Calls, and Most Active for the following Call Directions: Saved Reports; allows you to subscribe to reports that can be emailed to you and others at an interval determined by the preset date range you selected in your saved report. 0000091056 00000 n A score of 3.5 to 4.2 is typical for VoIP calls. Main categories include: ClickGo to App at any timeto accesspersonal settings such as Messages, Calls, Voicemails, and Contacts or hover over your initials, or avatar (top right) for the option to log out. 0000004745 00000 n {0F ~2bh`! Follow the steps to initiate the transferring process. The information is presented in a table that can be sorted by clicking on the column headers. Saved Reports this page houses all of your saved reports. The information is presented in a table that can be sorted by clicking on the column headers. Update Call Continuity Service this will enable you to provide an external numbers calls will be forwarded to if the current system fails in any way. Position: Sales Support Engineer for Utility Software Products for PCs and networks (products e.g. If you choose Transfer an existing number, you will be redirected to the transfer request form. If choosing the latter, please select the extension to include. Pesquisar. You should consult your own legal counsel for advice as to whether you are permitted to record your companys telephone calls, and if so, what notification you are required to include on the call and what consent you must obtain. Vonage Business offers the right VoIP features for small-to-medium-size businesses, and its call quality is excellent. Proceed to fill out the Basic Info section; this section includes fields for the users name, username, and email. Select an e911 location for Desktop and Web apps. 0000090143 00000 n You will notice that when you hover over a line appearance, you are provided with additional action items. 0000005572 00000 n You will see check boxes in which you can use to either allow or disallow a user to manipulate the setting at hand. Please Note: There is a $5 fee if you contact Customer Care to change your payment method. When complete, click the next button. There are five main categories found in the left navigation pane. Password/Confirm (only displays for your user), Secret Question (only displays for your user). Lastly, you can choose the extensions they have the ability to monitor. To add another Tier, select Add Tier and follow the previous steps. Emergency Services Locations The e911 location defines the physical address of every phone on your account. The information is presented in a table that can be sorted by clicking on the column headers. See our video tutorial for an overview how to navigate and use this portal. Follow these steps: Check the Enable Manual Override checkbox. See Reporting and Analytics - Call Quality for details. Also, you could upload a . Proceed to assign it a new extension and name. Add 911 locations in both the US and Canada. Status of major systems. Generic filters. To edit, click here. Once finished, make sure the location is correct. See Reporting and Analytics - My Calls for details. Monitor, answer and place calls from other extensions from your desk phone. If choosing an extension, you can set the ring duration before the call moves to the VR. Only the Super Userand Administrators can view and update company contact information. Search and select which users display in the Dashboard Directory view. Vonage Enterprise Support. Thanks! The Super User can request an archive of all messages sent on the account over the last 12 months. The Audit Log saves and displays all call monitoring activity. View important details and use shortcuts to access popular features. These items include: The line appearance page displays all the line appearances within your company, either being Busy Lamp Field or Shared Line Appearance. Delete, Copy, Enable/Disable, and Edit rules. . Base Unit Only or both Base Unit and Expansion Module, Do Not Display this Extension in the Dial By Name Directory, Use the Greeting of the Selected Voicemail, Do not Display this Call Queue in the Dial by Name Directory, Do not allow the caller to opt-out of the queue, When caller opts out of the queue, send the caller to the queue's voicemail. Intuitive, Secure and Reliable. 0000008967 00000 n Enable or disable Team Messaging for the account or by user. A Virtual Extension provides your employees with a dedicated direct dial number, which is forwarded to another number, like their mobile phone. Please Note: Each WAV or MP3 file can be a maximum of 8MB. Enter the information as needed: The company call recordings page displays all the company recordings within your company. You will notice that when you hover over a fax message, you are provided with an additional action item to edit the corresponding row. Vonage home phone services provides affordable residential VoIP phone solutions that offers quality, portability, and ease-of-use. Allow this user to send and receive messages for all Virtual Receptionists with Business Inbox enabled. Under PBX Settings tab you can set up Default Time Zone, 7-digit dialing, select your hold music and set your outbound caller ID Number for this account. A Checkmark icon indicates access for the User Type while an X icon indicates no access granted. TheDashboardprovides quick access to manage key features on youraccount. If you have made updates, please click the Save button before moving to a different page. We will send you a new password. Step 1: Logging into the Admin Portal These login credentials are for the account Super User only. Call Quality this report shows statistics of calls based on quality in voice and sound. Search More results. Record calls by dialing a particular number. The Super User can create additional The most common way is to use a service like Google Voice or Burner. From your web Browser, Input the following URL: admin.vonage.com. If this option is selected, you will have to upload a greeting by clicking the upload button. Another way to get a fake number for free is to use a VoIP service. NOTE:InTable View, hover over a rowand click theMagnifying Glassiconto view detailed analytics and your call log for the current day. Review account details, company address, PBX settings, and . Chrome, Edge, Firefox, Opera, or Safari: Which Browser Is Best for 2023? 0000005434 00000 n Click Add New, this will take you to the add-on store where it will automatically be placed in your cart. The Edit Extension screen appears. You will notice that when you hover over a business inbox, you are provided with an additional action item to edit the corresponding row. You can also view which extensions are set up to monitor another extension. The manage services page houses all your current account services. These items include: When finished, click the Save button if you made changes, if not, please click Close. In this step you will record the greeting callers will hear when they reach your virtual receptionist. These items include: The extension page displays all the extensions within your company. Refer toYour Vonage Billing and Paymentfor complete details on how to manage these services. preview Vonage Business Log In. Change the Super User (visible to Super User only). This information can be updated as needed. The Audit Log saves and displays all call monitoring activity. 0000027674 00000 n Direct incoming calls to ring a list of up to 28 extensions either sequentially or simultaneously. A Checkmark icon indicates access for the User Type while an X icon indicates no access granted. You can proceed to edit their Dashboard Settings. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Unassign an extension The device remains available for reassignment to another extension. The app stops sending SMS. . 0000012094 00000 n Admin Portal . There is no limit to how many numbers can be blocked. Users this report shows statistics of calls by each individual user. Complete the checkout process and return the Conference Bridge Page, your newly bought feature will be added to the table. The information is presented in a table that can be sorted by clicking on the column headers. NOTE:InTable View, hover over a rowand click theMagnifying Glassiconto view detailed analytics and your call log for the current day. The information is presented in a table that can be sorted by clicking on the column headers: You will notice that when you hover over an extension, you are provided with an additional action item to edit the corresponding row. Set user permissions to accessthe Call Dashboard based on User Type. With three- phone connectivity on one extension for seamless access, it provides local >number</b> porting, call . To sign out of the Admin Portal, hover over your initials or avatar (top right). Cash in your connections. Callers hear music and/or prompts while they wait for an agent. Delete This allows you to delete the user permanently (unless they are another Administrator or ASU). For the second step, you can either record the greeting from the portal. to download the default cover page, click on the download icon. Select one of four options to provide the next instruction if no one in your configured Call Group answers the phone: Forward to another extension (this could be a Virtual Receptionist, other Call Group, Individual. As a Super User or Account Administrator, you can manage all services and features for all users of your account in the Admin Portal. With the Admin Portal Audit Log, administrators and users can easily audit all changes and restore to the original setting if needed. To create a rule: A business inbox allows you to send and receive text messages through Desktop Connect from a Virtual Receptionist connected with a Toll-Free or Local Number. *Based on Vonage's average up time and/or . Guides. View the auto-provisioning and registration of devices on your account to assist with isolating connectivity issues. All extensions assigned to the paging group will hear the message through their phone's speaker. Communications APIs. Click, Displays number of Extensions on your account. Assign the Call Group a Name and Location if necessary. Vonage Report Infographic. Lastly, you have the option to assign this user an extension if you have one readily available: You will notice that when you hover over a users information, you have additional action items. If you have several credit cards in your account, hover over a non-default card for an additional option to either delete the payment method, set this payment method as default or edit the details of this payment method. Call Groups this report shows statistics of your calls by the Calls Groups you have set up. Create rules to specify which calls are recordedwhether inbound, outbound, specific phone numbers or extensions. For the purpose of this tutorial, we will only be assigned a virtual receptionist. You must update your browser prior to 4/15/18 to ensure that you can continue to connect to Vonage Business Cloud. 0000090517 00000 n The paging group page displays all the paging groups within your company. View and editCompany AddressandCompany Contact. Vonage offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centers and Communications APIs. Please try again, or contact your PBX Admin for assistance. Username . . You can also access the admin portal from the desktop application (if applicable), click the Admin tab on the left-hand navigation menu within the app. These items include: Please Note: There are both federal and state laws governing call recording and call monitoring. for up to $10,000 cash. You can either set a custom time period or select either today, yesterday, last week, this month or last month. Vonage is, without a doubt, oneof the best best-known names in VoIP. You can also filter your recording by clicking on the magnifying glass icon. To see supported devices, click here. Please Note:: The certificate file must be an X.509 formatted certificate with an embedded public key. When completed, click Save. After the user type is selected, you will also give the user permissions on his account. Vonage Enterprise Portal Login. If selecting a custom time period, make sure to set the start time and day as well as the end time and day on the custom date and time dialog box. make sure to click Apply before closing that window. Add Users and assign an available extension. Toggle the Enable Meetings On Your Account option to allow or deny users access to the Vonage Meetings feature. The company is mostly famousfor its Vonage home service, which leverages yourbroadband Internet connection tosave on monthly phone bills. The Best Mobile Photo Editing Apps for 2023. Proceed to enter the Rule or Number into the field, this will show up in the table for easy identification. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. Then, enter your billing address. The site boasts that customers get more than 40 features standard, including some high-level, powerful features like call screening, caller ID block, hold music, and a virtual receptionist. Depending on the Extension type you click, the editable fields may vary. 0000005021 00000 n Next, configure the following under the Basic Settings Tab: Location This is set by default when your account was created, Direct Dial Numbers this enables an extension to receive incoming calls from outside your company. The Admin Portalis available for the Super User (SU) and Account Administrators (AA)to manage all services and features on the account. 1. You can forward the caller to an extension, call group, call queue, virtual receptionists, or the queues voicemail box.. Responsibilities. Limit the number of users who may only access the Call Dashboard to those who need it. Mark the box under each user type to grant access, or unmark the box to remove access to the Call Dashboard. To edit, click here. The information is presented in a table that can be sorted by clicking on the column headers. For additional information on the corresponding user types, please click on the question mark here. VONAGE RESIDENTIAL. To record a greeting, click the record icon here. For example: You have a call for Sales. hb```c`Hb`g`Y @v) Product Description. Each extension has 15 hours of recording time with the option to email, download and delete recordings. Updated: 2/24/2022 2:50 PM. 0000005159 00000 n Click the Assign an Available extension. 0000027172 00000 n 0000091720 00000 n Please Note: Clicking the Pay Now button will charge your credit card on file for the full amount of the Current Payment Due. But it's less simple to set up than some competitors, and some of the . Displays number of Users on your account. If you need to purchase an extension, select the purchase new extension option. Vonage Desktop App Admin Portal. See our video tutorial for an overview how to navigate and use this portal. The number will work just like a normal phone number, and you can even use it to make and receive calls and texts. This is where you will configure your settings for messages. To edit, click here. Proceed to enter the expiration date and security (CVV) number along the back of the card. Edit this allows you to edit the users call monitoring settings. Voice, Messaging & Video Meetings All in One Place. These items include: The Virtual Receptionist (VR), sometimes referred to as Auto Attendant, page displays all the virtual receptionists within your company. To create your new password, you will need to first enter your username. 0000006537 00000 n [4i~oZ{5\\S L\2SW;tE[oXvtYoywZqIgU'h:}#8lwDiU%LoTRPlh zELJ V`l^$M&bZ12+c%F+VDC1RBCr-H q4$23e:== }! These services allow you to create a new phone number for free and then give that number out to people. Business Apps/Portals. PC Tools, CP Backup, CP Anti-Virus) Was hired as 3rd employee in start-up of German subsidiary. You can easily set and change the on hold music your customers hears from the Vonage Business Admin Portal. When finished, click the Save button to confirm your changes. The information presented in a table that can be sorted by clicking on the column headers: You may edit the properties to any extension by clicking on the extension itself. These items include: The phone number page displays all the numbers within your company. Single Sign-On support for VBC allows you to use a single username and password across other single sign-on enabled apps and VBC. 0000091222 00000 n The first time youvisitCompany Recordings, a welcome message appears to help guide you inAdding Rules. 0000026904 00000 n Vonage - Best Mix-and-Match Plans. The information presented in a table that can be sorted by clicking on the column headers: You can also filter the table to show only unassigned devices or to include softphones by using the checkboxes located here. 262 0 obj <>stream Busy Lamp Field this allows you to monitor the status of other extensions and set up speed dials to those extensions. Total Vists 112289165008 Proceed to input your Username and Password into the corresponding fields. Lastly, configure your Receive Settings. 0000003449 00000 n Manage default settings for Outbound Caller ID (CID), as well as set CID for individual Extensions. Change the Super User (visible to Super User only). To edit, click here. Click Add New, this will take you to the add-on store where it will automatically be placed in your cart. Add, Edit, Delete, or set a Default method of payment. The information is presented in a table that can be sorted by clicking on the column headers: Please Note: If you are out of seats, you will occur an additional change for each additional seat you add. you can upload new audio files by clicking Upload Audio File and follow the onscreen instructions. Click. These settings will determine where the faxes for this station will be sent too. %PDF-1.7 % As an Amazon Associate, we earn from qualifying purchases. MyVoice Portal Login For Administrators and end users. Users can conduct conference calls with up to 30 attendees.The information is presented in a table that can be sorted by clicking on the column headers. Vonage Business Log In Sign In. See Reporting and Analytics - Meetings for details. Step 3: Select a legal disclaimer of the following: Play disclaimer message before the call. Click Add New, this will take you to the add-on store where it will automatically be placed in your cart. 0000005985 00000 n While messaging is enabled on the account level, you can disable messaging for the specific numbers and extensions selected below. Home | Business Apps Getting Started | Business Apps Guides | VBC Admin Portal - Guide. From the drop-down menu select whether you would like a Send Fax Confirmation, you can be notified Always, Never, when a fax fails, or when a fax is successfully sent. Device settings can only be found in the desktop app (not via mobile apps). Site does not necessarily indicate any affiliation or the extension to ring to catch a person. Audit Log, Administrators and users can easily Audit all changes and restore to Vonage... Sequentially or simultaneously 3.5 to 4.2 is typical for VoIP calls your file, hover over rowand... Single Sign-On Support for VBC allows you to edit the info these login credentials are for User... Cvv ) number along the back of the Admin Portal - guide affordable residential VoIP phone solutions offers... Pbx Admin for assistance select Add Tier and follow the previous steps both the US and Canada you create! File must be an X.509 formatted certificate with an embedded public key for! Changes, if not, please click Close account Super User can request an archive of all messages on. Formatted certificate with an embedded public key this section includes fields for the over. Incoming calls to ring a list of up to 28 extensions either sequentially or simultaneously the extensions within company... Affiliation or the extension to ring a list of up to monitor another extension or file... Groups within your company provides affordable residential VoIP phone solutions that offers quality, portability vonage business admin portal its... Users call monitoring the ability to monitor another extension offers the right VoIP features small-to-medium-size. Account services like their mobile phone Started | Business apps Getting Started | Business apps Getting |... The drop-down menu, Add the extensions within your company connectivity issues outbound, specific phone numbers extensions. To Super User ( visible to Super User ( visible to Super User ( visible Super! Shortcuts to access popular features unmark the box under each User Type while an icon! Ring to catch a live person other single Sign-On enabled apps and VBC moving... Contact Centers and Communications APIs who may only access the call for Desktop and Web.... Dashboard based on User Type is selected, you will be added to the group... All the company contact information call recording and call monitoring, please select the extension to include in Tier. And return the Conference Bridge page, your newly bought feature will be redirected to the add-on where. Is enabled on the extension to include User ( visible to Super only! Audio files by clicking on the download icon hb ` g ` Y @ v ) product Description station! Across Unified Communications, contact Centers and Communications APIs Centers and Communications APIs click Apply closing! Assist with isolating connectivity issues remove access to the Transfer request form in a table that be!: admin.vonage.com offers quality, portability, and you can choose the extensions have! And data capabilities across Unified Communications, contact Centers and Communications APIs Portal these credentials! The purchase new extension and name > the company call recordings page displays all monitoring... Voice, messaging, video and data capabilities across Unified Communications, contact Centers and Communications APIs individual.... How to navigate and use this Portal a single username and password the! Account Super User only ) needed: the option to archive messages is only available the... Make and receive calls and texts position: Sales Support Engineer for Utility Software Products for and! Not via mobile apps ) file must be an X.509 formatted certificate with embedded... State laws governing call recording and call monitoring send and receive messages for all Receptionists... To archive messages is only available to the Super User only ) for the account or by.! To sign out of the card to 4.2 is typical for VoIP.... For VBC allows you to the original setting if needed receive calls and texts isolating connectivity vonage business admin portal automatically placed! Sorted by clicking on the column headers to archive messages is only available to the VR if! Of every phone on your account option to allow or deny users access to manage services. Reach your virtual receptionist presented in a table that can be sorted by clicking the! Select either today, yesterday, last week, this will take you to delete User! Download the default cover page, click the Add new, this will show up in the.! Inbox enabled data capabilities across Unified Communications, contact Centers and Communications APIs into the field this. Connectivity issues your company like a normal phone number for free is to use a service like voice. Each User Type while an X icon indicates no access granted contact your PBX Admin assistance. Allow or deny users access to the Vonage Meetings feature the caller to an the! From other extensions from your Web Browser, Input the following: Play disclaimer before! Way to get a fake number for free is to use a service like Google voice Burner... With an embedded public key the faxes for this station will be sent too German subsidiary mobile apps.. ( CVV ) number along the back of the Admin Portal, hover over a rowand click theMagnifying view... And managing your account, as well as exempt select numbers from being blocked by other users view hover! Purchase an extension, you are provided with additional action items second step you! Username and password into the Admin Portal Audit Log saves and displays all numbers! Purchase an extension, you are provided with additional action items to purchase an extension you... On how to navigate and use shortcuts to access popular features Summary for details less simple to set to! The company call recordings page displays all call monitoring Basic info section ; this section fields! In your cart to confirm your changes mark the box to remove to! The specific numbers and extensions selected below Vonage Meetings feature try again, or contact your Admin. The users name, username, and edit Rules > ] /Prev >. The box under each User Type while an X icon indicates no access granted ring catch! This station will be sent too which leverages yourbroadband Internet connection tosave on phone! For example: vonage business admin portal have set up product Description video and data capabilities across Unified Communications, contact and! Of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the queues voicemail..! Extensions from your Web Browser, Input the following URL: admin.vonage.com of 3.5 to 4.2 is for... Corresponding fields catch a live person the User Type is selected, can... Or unmark the box to remove access to the table, contact Centers and APIs! Only available to the add-on store where it will automatically be placed in your.. Communications, contact Centers and Communications APIs see our video tutorial for an overview how navigate... User types, please select a different page for VoIP calls can upload new audio by. Disable Team messaging for the second step, you will have to upload a,... Ability to monitor another extension place calls from other extensions from your Web Browser, Input the URL. End date and end date and the days of the following URL: admin.vonage.com also view which extensions set! Navigation pane lastly, you can continue to connect to Vonage Business offers the right VoIP for... Can also view which extensions are set up to monitor another extension messages for all virtual Receptionists, or the! Reports this page houses your companys address and contact information to delete User. Recording time with the option to allow or deny users access to manage key features on.! The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation the! Station will be redirected to the Super User ( visible to Super User visible... That can be a maximum of 8MB of 3.5 to 4.2 is typical for VoIP calls for... N manage default settings for messages popular features Anti-Virus ) Was hired 3rd. Categories found in the left navigation pane ring to catch a live person icon to edit the info on! Click the Add new, this month or last month based on Vonage & # x27 ; s simple! 4: please select a recording rule start date and the days of the week to record a greeting clicking. You made changes, if not, please click on the corresponding fields n messaging. Other single Sign-On enabled apps and VBC download the default cover page, your newly bought will! On User Type to grant access, or set a custom time or... | Business apps guides | VBC Admin Portal - guide: There is a $ 5 if. And scalable voice, messaging, video and data capabilities across Unified Communications contact! The card step 3: select a different page store where it automatically. Or last month the latter, please click Close each extension has 15 hours recording... For this station will be added to the Vonage Meetings feature Add Locations! By other users clicking on the column headers remains available for reassignment to another extension just like a phone! And name, Enable/Disable, and you can disable messaging for the purpose of this tutorial, we will be. Newly bought feature will be redirected to the call Dashboard call for Sales moves the... Available to the add-on store where it will automatically be placed in your cart purchase new extension option be too. Under each User Type is selected, you will configure your settings for caller..., delete, Copy, Enable/Disable, and its call quality is excellent 0000090785 00000 n the time! Or unmark the box under each User Type is selected, you are with. Company address, PBX settings, and ease-of-use live person default cover page, click the Save before.
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